Faq – VAEN BEAUTY

About Products

How can I find out more information about a product? How can I find out more information about a product?

You can learn all about our products on their individual product pages.
If you have any other questions or thoughts, let us know by emailing
info@vaenbeauty.com.

Are you cruelty free? Are you cruelty free?

We’re committed to being cruelty free: this means we do not test on
animals at any stage of product development, and we will only work with
vendors who uphold the same standards.

Can I sell the products on my own site? Can I sell the products on my own site?

Unfortunately, your purchase of VAEN products is only for your personal use. By purchasing VAEN products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

All orders are shipped from Shenzhen, China.

Some of our products are made to order. We have an estimated shipping time of 2 to 5 business days after purchase confirmation and payment verification.

The delivery time could vary depending on your location and in case of any issues with our carrier or in customs.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Is there free shipping? Is there free shipping?

Yes, we offer free international shipping for order over $60.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Do you ship to my area? Do you ship to my area?

We are currently ship to the following 42 countries and regions

North America

Canada and United States.

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia

Hong Kong (China), Japan, Macao (China), Malaysia, Singapore, South Korea, and Thailand.

Oceania

Australia and New Zealand

Middle East

United Arab Emirates

For all countries that are not on this list, please send us an email to see if customised shipping is possible. Please note the list of supported countries may change over time.

Language

Currency